I have been having problems with my internet so I tried to log onto my control panel. I had a problem with my password and wehn to the password reset page and was confronted by:
So sad that I have to get this message when they clearly state that they support Mac and even have a nice tester to check if your computer will work.
I have an Apple Mac
Your computer must have
- Power PC G3 300Mhz (CPU)
- 64MB RAM
- CD-ROM drive
- Ethernet port
Note: MAC usb connections are no longer supported.- 40 MB available hard disk
- A compatible Operating System
Operating systems supported:
- Mac OS X 10.2.4 onwards, 10.3.x and 10.4.x
I don’t even want to get into my experience with the call centre which is clearly NOT based in the UK. I would say that speaking good, clear English should be a requirement of a call centre supporting an English company with English customers. Knowledge of the product and services should not be an advantage but a requirement.
In fact I quite like my mom’s thought when she bloged Faulty products, shoddy service, expect more of the same in future!
I would love to set up a call centre staffed only with CEO’s. Wouldn’t that be fun?
1 ResponsesLeave a comment ?
I totally agree. It never ceases to amaze one how bad the service can actually get. Does nobody in the company check for instance by phoning in as a customer? A very basic testing system could be implemented. Then the whole voice recording for training purposes story one hears so often. Does anybody listen to that? Surely it must be easy to pick up the frustrated customers on that!